The content of this Website is provided for informational purposes only and should not be construed as legal advice. No action with regards to your particular circumstances should be taken based upon this Website or in particular with regards to our initial reply to your Questionnaire until you have first had a formal direct consultation with one of our lawyers and have sought the appropriate legal or professional advice having regard to all of your specific facts and circumstances. Reviewing our Website and receiving an initial general response to your Questionnaire is for general informational purposes only, and should not be viewed as having sought or received professional advice.
Immigration Solutions Law Group Professional Corporation does not in any way endorse the owner, the site, or the information contained therein, of any Website on the Internet that may be visited as a result of following any links provided on this Website. Unless explicitly indicated, there is no association or affiliation with Immigration Solutions Law Group Professional Corporation as these sites may be owned and operated by third parties and Immigration Solutions Law Group Professional Corporation expressly disclaims all liability with respect to actions taken or actions not taken based on information received from a third party Website linked, directly or indirectly, to that of Immigration Solutions Law Group Professional Corporation.
Be aware that legislative changes over time and even the interpretation of existing laws can vary following new court decisions or changes in government policies or procedures. While the content of this Website may provide some general information, for any specific legal question you should seek professional legal advice.
If you would like more information, or have something specific you would like to discuss with us, please contact us by e-mail at mailto:email@example.com or telephone us directly at (905) 829-3888, ext. 103.
Your privacy rightsFrom January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), and the Canadian Standards Association Model Code for the Protection of Personal Information which it incorporates. PIPEDA gives you rights concerning the privacy of your personal information.
The types of personal information that we may collect from you includes your name, home address, telephone number, personal e-mail address, billing and account information, information about a client’s legal issue and other information incidental to providing legal advice and services, including personal information about family members, financial information, directors, officers, employees, adverse parties, parties-in-interest, decision makers, experts, other professional advisors, and our clients’ business partners, investors, shareholders, competitors and customers whom are individuals.
How do we collect your personal information?Wherever possible, we collect your personal information directly from you, at the start of a retainer and in the course of our representation.
We may also obtain information about you from other sources, including:
Why do we collect your information?We use your personal information to provide legal products and services to you, to administer our client billing databases, to include you in any direct marketing activities and to comply with government and Law Society regulatory requirements. Direct marketing activities include providing you with information about our services or about new developments in the law from time to time. If you tell us that you no longer wish to receive information about our services or about new developments in the law, we will not send any further material. Our specific purposes for collecting your personal information include, but are not limited to:
ConsentYour knowledge and consent is required for the collection, use and disclosure of your personal information except in situations where this would be inappropriate. Inappropriate circumstances include where your personal information is being sought for certain legal, medical, security reasons that would make it impossible or impractical to provide you with knowledge and to seek your consent.
Consent to collect, use or disclose your personal information is required and can be accepted orally or in writing, depending on the circumstances. In some cases, your consent will be implied through your conduct.
We will re-obtain your consent where we intend to use your personal information for a purpose which varies from the purpose for which the personal information was initially obtained.
You can withdraw your consent subject to reasonable notice and legal and contractual obligations. We will inform you of any and all implications of your withdrawal of consent.
Disclosure of your personal informationImmigration Solutions Law Group Professional Corporation will disclose your personal information under certain circumstances. These circumstances include by are not limited to the following:
Immigration Solutions Law Group Professional Corporation does not provide our client mailing lists to other firms.
Is my personal information secure?Immigration Solutions Law Group Professional Corporation takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access and disclosure, and modification. Reasonable precautions taken include:
Access to personal informationYou may ask for access to any personal information we hold about you. Summary information is available upon request. More detailed requests that require archive or other retrieval costs may be subject to our standard professional and disbursement fees. Contact information is provided below.
Updating your personal informationSince Immigration Solutions Law Group Professional Corporation uses your information to provide you with legal services, it is important that this information be accurate and up-to-date.
If during the course of a formal contract for services, any of your information changes, please inform us so that all necessary updates can be made. Contact information is provided below.
Correcting errorsIf Immigration Solutions Law Group Professional Corporation holds information about you and you can establish that it is not accurate, complete and up-to-date, Immigration Solutions Law Group Professional Corporation will take reasonable steps to correct it.
Can I be denied access to my personal information?Your right to access your personal information is not absolute. Immigration Solutions Law Group Professional Corporation may deny you access to your personal information in certain circumstances, including:
Immigration Solutions Law Group Professional Corporation does not use Social Insurance Numbers as a way of identifying or organizing the personal information we hold.
Can I request anonymity?Whenever it is legal and practicable, we may offer the opportunity to deal with general inquiries without providing your name, for example, by accessing general information on our web-site. The Proceeds of Crime (Money Laundering) and Terrorist Financing Act requires us to confirm the identity of all new clients. It may also require us to disclose information to FINTRAC in relation to certain large cash transactions.
Credit bureausTo help make credit decisions about clients, prevent fraud, check the identity of new clients and prevent money-laundering, we may, on occasion, request information about you from the files of consumer reporting agencies.
Electronic communicationYou should be aware that e-mail is not a 100% secure medium, regardless of the steps taken to secure it. You should be aware of this when you are contacting Immigration Solutions Law Group Professional Corporation using e-mail and when you are sending confidential and personal information to Immigration Solutions Law Group Professional Corporation using e-mail.
Challenging complianceIf you have any questions, or if you wish to access your personal information, please contact our Privacy Officers, Florence Ong, Joy Lindley or Charles W. Pley – full contact details are provided below.
We will record the substance of any challenges that are not resolved to your satisfaction. If you are not satisfied with the response from Immigration Solutions Law Group Professional Corporation, the Privacy Commissioner of Canada can be reached as follows:
For all general inquiries, contact:
Phone: (613) 947-1698
Fax: (613) 947-6850
TTY: (613) 992-9190
Hours of service are from 8:30 a.m. to 4:30 p.m. EST.
If you believe you have a complaint under the Privacy Act or PIPEDA, you may submit it to the Privacy Commissioner of Canada in writing at the following address:
112 Kent Street
Place de Ville
Tower B, 3rd Floor
You must include your full contact details in your letter, including your name, address and the telephone number where you can be reached, and provide as much detail as possible about your complaint.
Note: The Office of the Privacy Commissioner does not process complaints via e-mail. Please submit your complaint by mail.
Requests for Information Access and/or CorrectionsIf you have any questions, or wish to access your Personal Information, please write to our Privacy Officer(s) at:
Mr. Charles W. Pley, or Ms. Florence Ong, or Ms. Joy Lindley
Immigration Solutions Law Group Professional Corporation
Suite 102, 2660 Sherwood Heights Drive
Oakville, ON Canada L6J 7Y8
Tel: 905.829-3888 Fax: 905.829-2100
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:
112 Kent Street
Ottawa Ontario, K1A 1H3
Immigration Solutions Law Group Professional Corporation