Terms Of Use

Contacting any lawyer at Immigration Solutions Law Group Professional Corporation via e-mail or by completing the preliminary Questionnaire does not constitute a client/lawyer relationship. Any e-mail correspondence entered into here is not to be construed as legal advice, but merely as providing a vehicle to communicate with Immigration Solutions Law Group Professional Corporation in a direct and timely fashion.

The content of this Website is provided for informational purposes only and should not be construed as legal advice. No action with regards to your particular circumstances should be taken based upon this Website or in particular with regards to our initial reply to your Questionnaire until you have first had a formal direct consultation with one of our lawyers and have sought the appropriate legal or professional advice having regard to all of your specific facts and circumstances. Reviewing our Website and receiving an initial general response to your Questionnaire is for general informational purposes only, and should not be viewed as having sought or received professional advice.

Immigration Solutions Law Group Professional Corporation does not in any way endorse the owner, the site, or the information contained therein, of any Website on the Internet that may be visited as a result of following any links provided on this Website. Unless explicitly indicated, there is no association or affiliation with Immigration Solutions Law Group Professional Corporation as these sites may be owned and operated by third parties and Immigration Solutions Law Group Professional Corporation expressly disclaims all liability with respect to actions taken or actions not taken based on information received from a third party Website linked, directly or indirectly, to that of Immigration Solutions Law Group Professional Corporation.

Be aware that legislative changes over time and even the interpretation of existing laws can vary following new court decisions or changes in government policies or procedures. While the content of this Website may provide some general information, for any specific legal question you should seek professional legal advice.

If you would like more information, or have something specific you would like to discuss with us, please contact us by e-mail at mailto:info@immsolutionslaw.com or telephone us directly at (905) 829-3888, ext. 103.

Privacy Policy

Immigration Solutions Law Group Professional Corporation provides a range of legal services to our clients. We have a policy of protecting the privacy of our clients in the course of providing services to them. Our relationship with our clients is based upon trust and maintaining client privacy is, therefore given the utmost priority.

Immigration Solutions Law Group Professional Corporation recognizes the importance of privacy and the sensitivity of personal information. As lawyers we have professional obligation to keep all confidential information we receive within a lawyer-client relationship. We are committed to protecting any personal information we hold. This Privacy Policy outlines how we manage the personal information and safeguard the privacy of our clients, service providers and other individuals (“you”).

Your privacy rights

From January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), and the Canadian Standards Association Model Code for the Protection of Personal Information which it incorporates. PIPEDA gives you rights concerning the privacy of your personal information.

Immigration Solutions Law Group Professional Corporation is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this Privacy Policy, and trained our lawyers and support staff about our policies and practices.

What personal information do we collect?

For the purposes of this Privacy Policy, personal information is given the same meaning as it is given in applicable privacy legislation from time to time. Currently, Canadian privacy legislation defines personal information as any information that identifies an individual, or any information by which an individual’s identity could be deduced. Generally, personal information does not include what is generally considered to be business contact information, including your name, title or position, business address, telephone number or facsimile number.

The types of personal information that we may collect from you includes your name, home address, telephone number, personal e-mail address, billing and account information, information about a client’s legal issue and other information incidental to providing legal advice and services, including personal information about family members, financial information, directors, officers, employees, adverse parties, parties-in-interest, decision makers, experts, other professional advisors, and our clients’ business partners, investors, shareholders, competitors and customers whom are individuals.

How do we collect your personal information?

Wherever possible, we collect your personal information directly from you, at the start of a retainer and in the course of our representation.

We may also obtain information about you from other sources, including:
  • A government agency or registry;
  • Your employer, if we are acting for you, at its request; and
  • Your accountant, if you so authorize.

Why do we collect your information?

We use your personal information to provide legal products and services to you, to administer our client billing databases, to include you in any direct marketing activities and to comply with government and Law Society regulatory requirements. Direct marketing activities include providing you with information about our services or about new developments in the law from time to time. If you tell us that you no longer wish to receive information about our services or about new developments in the law, we will not send any further material. Our specific purposes for collecting your personal information include, but are not limited to:
  • Establishing and managing client relationships;
  • Providing legal advice and performing legal services;
  • Avoiding conflicts of interest;
  • Developing and managing our knowledge-management precedent systems and databases;
  • Complying with regulatory requirements, detecting error, negligence, breach of contract, fraud, theft and other illegal activity and protecting Immigration Solutions Law Group Professional Corporation from the same;
  • Auditing compliance with our policies and contractual obligations;
  • Any purpose required to comply with any legal or regulatory requirements or provisions; and
  • For any other purpose for which your consent has been obtained.


Your knowledge and consent is required for the collection, use and disclosure of your personal information except in situations where this would be inappropriate. Inappropriate circumstances include where your personal information is being sought for certain legal, medical, security reasons that would make it impossible or impractical to provide you with knowledge and to seek your consent.

Consent to collect, use or disclose your personal information is required and can be accepted orally or in writing, depending on the circumstances. In some cases, your consent will be implied through your conduct.

We will re-obtain your consent where we intend to use your personal information for a purpose which varies from the purpose for which the personal information was initially obtained.

You can withdraw your consent subject to reasonable notice and legal and contractual obligations. We will inform you of any and all implications of your withdrawal of consent.

Disclosure of your personal information

Immigration Solutions Law Group Professional Corporation will disclose your personal information under certain circumstances. These circumstances include by are not limited to the following:
  • When your consent for the disclosure has been obtained;
  • When disclosure is required for the delivery of legal services wherein you consent is implied;
  • Where it is necessary to establish or collect fees;
  • If we engage a third party, bound by this Privacy Policy, to provide administrative services to us;
  • If we engage expert witnesses on your behalf;
  • If we retain other law firms in other jurisdictions on your behalf;
  • If the information is already publicly known.
Immigration Solutions Law Group Professional Corporation does not disclose your personal information to any third party to assist the third party in marketing their products or services.

Immigration Solutions Law Group Professional Corporation does not provide our client mailing lists to other firms.

Is my personal information secure?

Immigration Solutions Law Group Professional Corporation takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access and disclosure, and modification. Reasonable precautions taken include:
  • Premises security;
  • Restricted file access to personal information;
  • Technological safeguards to prevent hacking, viruses and unauthorized computer access as much as is possible; and
  • Implementing and employing internal password and security policies.

Access to personal information

You may ask for access to any personal information we hold about you. Summary information is available upon request. More detailed requests that require archive or other retrieval costs may be subject to our standard professional and disbursement fees. Contact information is provided below.

Updating your personal information

Since Immigration Solutions Law Group Professional Corporation uses your information to provide you with legal services, it is important that this information be accurate and up-to-date.

If during the course of a formal contract for services, any of your information changes, please inform us so that all necessary updates can be made. Contact information is provided below.

Correcting errors

If Immigration Solutions Law Group Professional Corporation holds information about you and you can establish that it is not accurate, complete and up-to-date, Immigration Solutions Law Group Professional Corporation will take reasonable steps to correct it.

Can I be denied access to my personal information?

Your right to access your personal information is not absolute. Immigration Solutions Law Group Professional Corporation may deny you access to your personal information in certain circumstances, including:
  • When denial of access is required or authorized by law;
  • When the information is prohibitively costly to provide;
  • When the personal information requested relates to existing or anticipated legal proceedings against you;
  • When granting you access would have an unreasonable impact on another person’s or other people’s privacy;
  • When granting you access would prejudice negotiations with you;
  • For legal, security or commercial propriety reasons and to protect Immigration Solutions Law Group Professional Corporation‘s rights and property;
  • Where the request for access is frivolous or vexatious.
If Immigration Solutions Law Group Professional Corporation denies your request for access to your personal information, or denies your request to correct your personal information, Immigration Solutions Law Group Professional Corporation will shall provide reasons.

Immigration Solutions Law Group Professional Corporation does not use Social Insurance Numbers as a way of identifying or organizing the personal information we hold.

Can I request anonymity?

Whenever it is legal and practicable, we may offer the opportunity to deal with general inquiries without providing your name, for example, by accessing general information on our web-site. The Proceeds of Crime (Money Laundering) and Terrorist Financing Act requires us to confirm the identity of all new clients. It may also require us to disclose information to FINTRAC in relation to certain large cash transactions.

Credit bureaus

To help make credit decisions about clients, prevent fraud, check the identity of new clients and prevent money-laundering, we may, on occasion, request information about you from the files of consumer reporting agencies.

Electronic communication

You should be aware that e-mail is not a 100% secure medium, regardless of the steps taken to secure it. You should be aware of this when you are contacting Immigration Solutions Law Group Professional Corporation using e-mail and when you are sending confidential and personal information to Immigration Solutions Law Group Professional Corporation using e-mail.

Challenging compliance

If you have any questions, or if you wish to access your personal information, please contact our Privacy Officers, Florence Ong, Joy Lindley or Charles W. Pley – full contact details are provided below.

All complaints will be investigated by our Privacy Officer or by any other individual or individuals to whom the Privacy Officer has delegated this responsibility. We will respond to your request or inquiry within a reasonable time and at minimal or no cost to you. Appropriate measures will be taken where the complaint is justified, including amendments to this Privacy Policy.

We will record the substance of any challenges that are not resolved to your satisfaction. If you are not satisfied with the response from Immigration Solutions Law Group Professional Corporation, the Privacy Commissioner of Canada can be reached as follows:

For all general inquiries, contact:

Toll-free: 1-800-282-1376
Phone: (613) 947-1698
Fax: (613) 947-6850
TTY: (613) 992-9190

Hours of service are from 8:30 a.m. to 4:30 p.m. EST.

If you believe you have a complaint under the Privacy Act or PIPEDA, you may submit it to the Privacy Commissioner of Canada in writing at the following address:

112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario
K1A 1H3

You must include your full contact details in your letter, including your name, address and the telephone number where you can be reached, and provide as much detail as possible about your complaint.

Note: The Office of the Privacy Commissioner does not process complaints via e-mail. Please submit your complaint by mail.

Changes to this privacy policy

Immigration Solutions Law Group Professional Corporation regularly reviews all of its policies and procedures and reserves the right to change this Privacy Policy at any time.


This website may contain links to other sites which are not governed by this Privacy Policy. This website monitors traffic patterns, site usage, and related site information in order to optimize our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information.

Interpretation of this Privacy Policy

This Privacy Policy includes examples but is not intended to be restricted in its application to such examples, therefore, where the word ‘including’ is used, it shall mean ‘including without limitation’.

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. This Privacy Policy does not create or confer upon any individual any rights or impose upon Immigration Solutions Law Group Professional Corporation any rights or obligations outside of, or in addition to, any rights or obligations imposed by Canada’s federal and provincial privacy laws, as applicable. Should there be, in a specific case, any inconsistency between this Privacy Policy and Canada’s federal and provincial privacy laws, as applicable, this Privacy Policy shall be interpreted, in respect of that case, to give effect to and comply with such privacy laws.

Requests for Information Access and/or Corrections

If you have any questions, or wish to access your Personal Information, please write to our Privacy Officer(s) at:

Mr. Charles W. Pley, or Ms. Florence Ong, or Ms. Joy Lindley
Immigration Solutions Law Group Professional Corporation
Suite 102, 2660 Sherwood Heights Drive
Oakville, ON Canada L6J 7Y8
Tel: 905.829-3888 Fax: 905.829-2100
E-mail: info@immsolutionslaw.com

If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:

112 Kent Street
Ottawa Ontario, K1A 1H3

Thank you for taking the time to review our Privacy Policy.

Immigration Solutions Law Group Professional Corporation